Buyer Protection

Your payment does not go to the seller right away. Cugira holds it through our payment processor (Stripe) and releases it to the seller only after you confirm receipt.

If the order is cancelled, or a return or refund is agreed, you are refunded directly from the held payment. You never have to wait for the seller to pay it back.

If you do not confirm receipt within 7 days of shipping, the transaction completes automatically and the payment is released to the seller. Please check the work within that window once it arrives.

Within 7 days of shipping you can open a dispute from the order page (item never arrived, damaged, not as described, authenticity in doubt, other). Your payment stays with Cugira while the dispute is open.

The seller has 7 days to propose a resolution: no refund, a partial refund, or a full refund. If they do not respond in time, a full refund (with return) is granted automatically.

If you do not accept the proposal, you have 3 days to escalate to platform support, who rule on the in-app record: order messages, photos, and tracking.

For a full refund, ship the work back with a tracking number within 5 days of the agreement; the refund settles when the seller confirms receipt. If the seller does not confirm within 5 days, the refund settles automatically. Return shipping costs you nothing.

To list a work, a seller must complete identity verification and register a payout account with our payment processor (Stripe). Sellers who have not finished this cannot list.

When a transaction completes, buyer and seller review each other. Past reviews are shown on the seller’s profile.

Listings that break our terms are taken down by platform support, and the seller may be suspended from selling.

Card payments are processed by Stripe. Your card number is never stored on Cugira’s servers.

Card payments go through your card issuer’s authentication (3D Secure).

Payments over ¥100,000 can also be made by bank transfer. The payment deadline is shown on the order page; if the funds do not arrive in time, the order is cancelled automatically and the work goes back on sale.

Cugira is not an appraisal body and cannot guarantee authenticity. If a work is found to be a forgery, it can be returned for a full refund (Terms of Service, Article 11).

When a transaction completes, the work’s ownership history (provenance) is recorded and shown on its page.

For a work with separate shipping, nothing is charged at checkout. The work is reserved for you and the seller quotes the carrier and shipping fee within 3 days. Without a quote by then, the order is cancelled automatically.

Once shipping is quoted, review the breakdown (work, service fee, shipping) and pay: by card within 3 days, by bank transfer within 5 days. No service fee is charged on shipping. After the deadline the order is cancelled automatically.

If the shipping does not suit you, you can cancel before paying (for a bank transfer, before the wire arrives) — nothing is charged. Once paid, the order has the same protection as any other.

Once placed, an order cannot be cancelled or returned for a change of mind (it looked different than expected, and so on). This lets the seller take a one-of-a-kind work off the market for you.

The protections above, for orders not approved, not shipped, not delivered, damaged, not as described, or forged, apply regardless of this rule.

If the seller cancels (sold out, withdrawn, and so on), you are refunded in full and the reason is shown on the order page.

You can message the seller directly from the order page. The conversation is kept on Cugira and is used as the record if a dispute arises.

If the two of you cannot resolve it, contact platform support at support@cugira.jp.

Payment method: the card you chose above. It becomes your default card and pays the renewals of all your memberships. You can change it any time in Settings > Payment methods

How to cancel: any time, with "Cancel" on the plan in Memberships (/memberships). Cancel before the next renewal date and you will not be charged again

After cancelling: you keep the membership until the end of the period you paid for (the next renewal date)

Refunds: there are no pro-rated refunds. Cancelling partway through a paid month does not refund that month

If a renewal cannot be charged: the membership ends at that point (you can join again)